Terms of service: the working rules for services from our team

Scope and purpose of these terms

These terms describe the general basis for working with MarketingExtra. For each engagement, the written plan or order confirmation should identify the selected services, agreed what you receive, any client-provided materials, and the relevant schedule. Review that document together with these terms before confirming the work; if an important detail is missing, request clarification in writing.

The project-specific plan is the practical reference for what is being delivered. A discussion, proposal, or general service description should not be treated as a substitute for written confirmation of the particular work you have requested. Keep copies of the plan and any approved changes so both sides can refer to the same version.

Before proceeding, check that the plan:

• describes the service and intended what you receive clearly;
• identifies what your team must supply or approve;
• records any agreed milestones or timing;
• states the payment arrangement for that order.

For a plain-language overview of the engagement, see how we work. If you need to confirm a point before ordering, contact MarketingExtra through the contact page.

What each side needs to do

A project runs more smoothly when responsibilities are clear before production begins. MarketingExtra carries out the work described in the confirmed plan and communicates about information or decisions needed to move it forward. The client supplies accurate project details, authorized brand assets, and any access expressly required for the agreed work, then reviews requests and what you receive in a timely way.

You are responsible for ensuring that materials and instructions you provide are accurate and that you have permission to use them. Tell the agency who can approve work on your behalf and direct project decisions through that contact. If several decision-makers are involved, gather their feedback before sending a consolidated response; conflicting instructions can make the requested outcome unclear.

Use this preparation checklist before kickoff:

• confirm the project’s public name, links, and relevant product information;
• provide assets in the agreed format and identify any usage restrictions;
• name the person authorized to approve what you receive;
• flag legal, brand, or platform requirements that affect the work.

The client remains responsible for its product, claims, and decisions about whether to publish or use a item you receive. If something changes after confirmation, explain the change in writing so its effect on plan and timing can be reviewed.

How approvals and changes are handled

Approvals and change requests should be recorded in writing so the project record reflects what the client accepted and what remains open. Review each item you receive against the confirmed plan, then send specific, consolidated feedback through the agreed project channel. If a requested revision falls outside the stated work, ask for a plan update before treating it as included.

A useful review identifies the exact item, the change requested, and the reason it is needed. For example, distinguish a factual correction from a new item you receive or a change in campaign direction. This helps both sides understand whether the request is part of the existing plan or needs separate written agreement. Do not assume silence or an informal conversation has changed the plan; confirm material decisions explicitly.

Before you approve a item you receive, check:

• names, links, token or product details, and other factual claims;
• consistency with the agreed brand guidance and audience;
• whether any required internal or legal review is complete;
• that the approved version is the one intended for use.

If you want to understand how project communication and delivery are organized, review how we work. For an issue about an existing engagement, send the relevant plan and the specific point in question to contact.

How payment and project information are treated

Payment terms for an order should be confirmed in its written plan or order confirmation before work proceeds. Check the agreed amount, currency, payment timing, and any stated payment conditions in that document; these terms do not add a price or change an order’s agreed payment arrangement. For details about payment options, consult the payment methods page and confirm that the option you intend to use is suitable for your order.

Share only the information needed to carry out the agreed work. Before providing account access, identify the purpose and level of access required, use appropriate account permissions where available, and avoid sending passwords or other sensitive credentials in an unsecured message. Tell MarketingExtra if supplied material is confidential or has restrictions on how it may be handled.

The privacy policy tells you how the site handles personal information. For project files, keep a copy of the materials and approvals your team needs for its own records. If your organization has additional confidentiality or data-handling requirements, raise them before sharing restricted information so they can be reviewed and documented.

What clients should know about platform decisions

Work involving an external platform is subject to that platform’s own rules and decisions. The client should ensure that its project information and materials are accurate and suitable for the requested use, and should review applicable platform requirements before approving a campaign or submission.

A platform may review, change, restrict, decline, or remove content or access under its own policies; those decisions, rankings, eligibility assessments, and product changes are not controlled by MarketingExtra. The agency’s commitment is to the work and what you receive confirmed in the written plan, not to a platform decision or a particular placement outcome.

If you believe an issue has affected agreed work, send the relevant platform notice or account message, the affected item you receive, and a concise description of the issue. This gives the team a concrete basis to review the matter against the plan and discuss an appropriate next step. For information about the agency’s stated service commitments, read guarantees and refunds.

To begin, send MarketingExtra your project goal, the service you are considering, and any timing or platform requirements. The team can clarify the proposed plan and what to review before you confirm an order.